How to Check My Order Status? Order Status, Delivery, and Processing Times

First, we send all order updates to the email address you provided. However, you can check your order status by going to account.anderic.com, logging in, and viewing your order details, including tracking information if the order has already shipped. Please feel free also to call us at any time during business hours.

If using the Shop App:

1. Open the Shop app on your mobile device.
2. Navigate to the Orders tab: Locate and tap on the "Orders" tab within the app.
3. Select the order: Find the specific order you want to check, then tap it.
4. View Delivery Details: Tap on the "View order status page" or "Delivery Details" option to see the order's current status and tracking information.
5. Review order information: The Delivery Details screen will provide information such as:
   1. Order status (e.g., "In Transit", "Out for Delivery", "Delivered").
   2. Tracking number.
   3. Carrier name and contact information.
   4. A map showing the package's current location (if available).
   5. Other delivery details and updates.

Shop App has no information other than "waiting for status."

It appears the items you ordered are on backorder. Feel free to give us a call for more detailed information. Occasionally, we update the estimated arrival date for the products you ordered; you can find it right above the "Add to cart" button on the product pages.

My order says it is still processing. Why is it unfulfilled?

We are currently working on completing your order. However, if some time has passed since you made your purchase, it may suggest that one or more products are temporarily unavailable. If that is the case, we will finish processing your order as soon as the items are back in stock. Please get in touch with us for a more precise timeline.

Are your products In Stock, Backordered, or Sold Out?

Our stock will appear on the product page above, where the Add to Cart button is located.

In-stock items ship the same business day if ordered before 12 PM ET. Otherwise, the order will ship the following business day.

I never received an email with our confirmation number.

You may have entered your email incorrectly when placing your order, or our emails may have gone to your spam folder. Please check your spam folder. If you still see nothing, please email us or contact us via chat to update your email.

How long does it take to ship my order?

Estimated shipping times are listed on each product page, in your cart, and on your final receipt.

• If all items are in stock and ordered before 12 PM Eastern Time on a business day, your order will ship the same day.
• Orders placed after that time will ship the next business day.
• For items marked on the product page "Backordered: Orders placed today will ship the same day this item is restocked." They will typically ship within 2-14 days; however, this timeframe may vary depending on various factors. Please get in touch with us before purchasing for a more accurate estimate.
• Delivery times may vary by location and by the carrier service used to ship your order.

My order shipped, but it’s delayed. What can I do?

Once an order is shipped, delivery is out of our hands.

• Check your shipping status using the tracking link sent to your email.
• For detailed updates, contact the shipping carrier directly:
  • USPS: 1-800-275-8777
  • FedEx: 1-800-463-3339
  • USPS local post office branches are usually most helpful.
• If you haven’t received your tracking number, please contact us via website chat or by calling 1-877-671-7173.

Do you ship internationally?

Yes! We ship to many countries, including Canada and Australia.

• If your country isn’t listed at checkout, we’re unable to ship there.
• Shipping rates and options are shown during checkout.

For details, please visit our Shipping Information page.