How Do I Cancel or Update my order?

How do I cancel my order?

If you need to cancel your order, don't hesitate to contact our friendly customer support team as soon as you can. We're happy to assist you during our business hours, Monday through Friday, from 9 AM to 6 PM ET. Feel free to give us a call at 1-855-573-6683 for the fastest help.

I already canceled an order, but it seems it just shipped.

It seems we must not have received your original cancellation, or at least didn't process it correctly. Please provide your order number, and we can look into it further.

How can I change/update my order, such as my shipping address or email address?

The fastest way: call us at 1-855-5-REMOTE.

You can also email us at help@anderic.com; however, email updates may not be processed until after your order ships.

If we can't update your address in time, you will need to place a new order to have the item reshipped. Please note that we cannot issue a refund until the item has been returned. If shipped to the wrong address, we cannot guarantee that it will be returned and that your item will be refunded.