General Website FAQs

How to check my order status?

First of all, we send all order updates to the email you provided. However, you can check your order status by going to account.anderic.com, logging in, and viewing your order details, including tracking information if the order has already shipped. Please feel free also to call us at any time during business hours.

If using the Shop App:

1. Open the Shop app: Launch the Shop app on your mobile device.
2. Navigate to the Orders tab: Locate and tap on the "Orders" tab within the app. 
3. Select the order: Find the specific order you want to check and tap on it. 
4. View Delivery Details: Tap on the "View order status page" or "Delivery Details" option to see the order's current status and tracking information. 
5. Review order information: The Delivery Details screen will provide information such as:
   • Order status (e.g., "In Transit", "Out for Delivery", "Delivered"). 
   • Tracking number. 
   • Carrier name and contact information. 
   • A map showing the package's current location (if available). 
   • Other delivery details and updates. 

Are your items new, used, or refurbished?

We offer refurbished remotes that have not required any repairs. These are thoroughly tested, cleaned, and repackaged. Refurbished remotes may include open-box or loose units, customer returns, or new remotes with minor scratches or scuffs. They come with the same warranty as new remotes and work just like new, although some signs of light use may be visible.

How long does it take to ship my order?

Estimated shipping times are listed on each product page, in your cart, and on your final receipt.

• If all items are in stock and ordered before 12 PM Eastern Time on a business day, your order will ship the same day.
• Orders placed after that time will ship the next business day.
• For items marked “Special Order - Ships in 2-14 days,” these items will typically ship within 2-14 days; however, please note that this timeframe may vary depending on various factors. Please contact us before purchasing for a more accurate estimate.

My order shipped, but it’s delayed. What can I do?

Once an order is shipped, delivery is out of our hands.

• Check your shipping status using the tracking link sent to your email.

  For detailed updates, contact the shipping carrier directly:

  • USPS: 1-800-275-8777
  • FedEx: 1-800-463-3339
  • USPS local post office branches are usually most helpful.
• If you haven’t received your tracking number, please contact us via website chat or call us at 1-877-671-7173.

Do you pay for return shipping?

Return shipping costs are the customer’s responsibility.

• If your return is accepted, we’ll provide a return shipping label and deduct the shipping cost from your refund.
• The standard shipping fee is $7.95, though this may vary if the actual cost is higher.
• Please take a look at our full Returns Policy here.

How do I return my purchase?

Before returning, please review our return policy.

To return an item:

1. Pack the product in its original packaging.
2. Include the order number or a copy of the receipt in the package.

3. Ship it to:

   Dan’s Electronics (Returns)

   4945 Reynolda Road

   Winston Salem, NC 27106

   If you need a return label, please contact us via email, phone, or chat.

How do I purchase an item?

1. Find the item you want on Anderic.com and click the “Add to Cart” button.
2. Click “View Cart” to review your order and shipping costs.
3. Click “Continue Checkout” and follow the prompts to complete your order.

Will I get the exact item pictured?

Yes! We cannot substitute items without your permission. You’ll always get the exact product listed and pictured.

• If an item is discontinued, we may suggest a substitute on the same page.
• If an item has a variant, please make sure you know about the variant you have selected.
• The Cart page will always clearly show what you’re ordering.
• If the remote control that you are ordering has App Shortcut Keys, these keys may vary.

How can I change my address?

• The fastest way: call us at 1-855-5-REMOTE.
• You can also email us with your updated address; however, email updates may not be processed until after your order ships.
• If we can't update your address in time, you will need to place a new order to reship the item. Please note that we cannot issue a refund until the item has been returned. If shipped to the wrong address, we cannot guarantee that it will be returned and your item refunded.

Having trouble checking out?

If checkout errors occur:

• Try again later.

• Or call us at 1-855-5-REMOTE to complete your order by phone.

  If you didn’t receive a receipt via email, your order wasn’t completed.

  If you see a charge but no order confirmation, please:

  • Contact Us via Chat
  • Call 1-855-573-6683

What is a “Special Order” or “Backorder”?

This means the product is currently out of stock, but you can still go ahead and place an order.

• We’ll order the item from our supplier right away.
• Once it arrives, we’ll ship it to you quickly.
• Often, we dropship the item directly from our vendor, which significantly speeds up delivery.
• Most Special Orders ship within 2-14 days. However, this can vary; please call or chat with us for a more accurate estimate.
• We’ll email you updates as your order progresses.

Do you ship internationally?

Yes! We ship to many countries.

• If your country isn’t listed at checkout, we’re unable to ship there.
• Shipping rates and options are shown during checkout.

For details, please visit our Shipping Information page.

What forms of payment do you accept?

We accept:

• Mastercard, Visa, American Express, Discover
• Apple Pay, Amazon Pay, Google Pay, PayPal, Shop Pay
• Check, Money Order for business customers

How do I update my email address?

Call or email us anytime, and we’ll update it for you.

How long does it take to get my refund?

• Once we receive your returned item(s), refunds are processed within one business day.
• It can take up to 48 hours for the refund to appear in your account, depending on your bank.
• Refunds are issued to the original payment method only.

Do you accept Invoices or Purchase Orders?

Yes! First-time buyers are required to provide a credit card on file with us.

Please call us at 1-855-573-6683 to set up your account.

Is your website secure?

Yes!

• Our website uses HTTPS encryption for your safety.
• We’re PCI compliant to protect against security threats.
• Payments are processed directly by Shop Pay, PayPal, Google Pay, Amazon Pay, or Apple Pay, so we never store your card information.