General Website FAQs

How to check my order status?

First, we send all order updates to the email address you provided. However, you can check your order status by going to account.anderic.com, logging in, and viewing your order details, including tracking information if the order has already shipped. Please feel free to also call us at any time during business hours.

If using the Shop App:

Open the Shop app: Launch it on your mobile device.
Navigate to the Orders tab: Locate and tap on the "Orders" tab within the app.
Select the order: Find the specific order you want to check and tap on it.
View Delivery Details: Tap on the "View order status page" or "Delivery Details" option to see the order's current status and tracking information.
Review order information: The Delivery Details screen will provide information such as:
- Order status (e.g., "In Transit", "Out for Delivery", "Delivered").
- Tracking number.
- Carrier name and contact information.
- A map showing the package's current location (if available).
- Other delivery details and updates.

Shop App has no information other than "waiting for status."

It looks like your ordered items might be on backorder. Feel free to give us a call for more detailed information. Occasionally, we update the estimated arrival date for the products you ordered, which you can find right above the "Add to cart" button on the product pages.

My order says it is still processing. Why is it unfulfilled?

We are currently working on completing your order. However, if some time has passed since you made your purchase, it may suggest that one or more products are temporarily unavailable. If that is the case, we will finish processing your order as soon as the items are back in stock. Please contact us for a more precise timeline.

Are your items new, used, or refurbished?

We offer refurbished remotes that have not required any repairs. These are thoroughly tested, cleaned, and repackaged. Refurbished remotes may include open-box or loose units, customer returns, or new remotes with minor scratches or scuffs. They come with the same warranty as new remotes and work just like new, although some signs of light use may be visible.

What if I received a wrong or damaged item?

If you receive a wrong or damaged item, please don't hesitate to reach out to our friendly customer support team at help@anderic.com. You're welcome to send us a photo of the item you received, which can help us process your return or replacement more quickly. We’re here to help and will happily assist you in resolving the issue.

How long does it take to ship my order?

Estimated shipping times are listed on each product page, in your cart, and on your final receipt.

If all items are in stock and ordered before 12 PM Eastern Time on a business day, your order will ship the same day.
Orders placed after that time will ship the next business day.
For items marked “Special Order - Ships in 2-14 days,” they will typically ship within 2-14 days; however, this timeframe may vary depending on various factors. Please contact us before purchasing for a more accurate estimate.

My order shipped, but it’s delayed. What can I do?

Once an order is shipped, delivery is out of our hands.

Check your shipping status using the tracking link sent to your email.

For detailed updates, contact the shipping carrier directly:
- USPS: 1-800-275-8777
- FedEx: 1-800-463-3339
- USPS local post office branches are usually most helpful.
If you haven’t received your tracking number, please contact us via website chat or by calling 1-877-671-7173.

Do you offer free shipping?

We’re thrilled to let you know that you can enjoy free standard shipping on all domestic orders over $50. Plus, if you place your order before 12PM ET and the item is in stock, it will ship the very same day. We truly appreciate your choice to shop with us! Happy shopping!

Do you pay for return shipping?

Return shipping costs are the customer’s responsibility.

If your return is accepted, we’ll provide a return shipping label and deduct the shipping cost from your refund.
The standard shipping fee is $7.95, though this may vary if the actual cost is higher.
Please take a look at our full Returns Policy here.

How long does delivery take?

Delivery times may vary based on your location. For more details on your area's estimated delivery, please check our shipping policy page or feel free to reach out to customer support.

How do I cancel my order?

If you need to cancel your order, don't hesitate to contact our friendly customer support team as soon as you can. We're happy to assist you during our business hours, Monday through Friday, from 9 AM to 6 PM ET. Feel free to give us a call at 1-855-573-6683 for the fastest help.

I already canceled an order, but it seems it just shipped.

It seems we must not have received your original cancellation, or at least didn't process it correctly. Please provide your order number, and we can look into it further.

How can I change /update my order, such as my shipping address or email address?

The fastest way: call us at 1-855-5-REMOTE.

You can also email us at help@anderic.com; however, email updates may not be processed until after your order ships.

If we can't update your address in time, you will need to place a new order to have the item reshipped. Please note that we cannot issue a refund until the item has been returned. If shipped to the wrong address, we cannot guarantee that it will be returned and that your item will be refunded.

How do I return my purchase?

Before returning, please review our return policy.

To return an item:

Go to account.anderic.com
Log in, then click on your order details.
Click "Request Return."

We will provide you with a return label via email.

Note: If you did not place the order through our website or the Shop App, please follow the return instructions provided by the website where you purchased the items.

How do I purchase an item?

Find the item you want on Anderic.com and click the “Add to Cart” button.
Click “View Cart” to review your order and shipping costs.
Click “Continue Checkout” and follow the prompts to complete your order.

Do I need an account to place an order?

Great news! You can place an order without the hassle of setting up an account. It's quick and easy!

Will I get the exact item pictured?

Yes! We cannot substitute items without your permission. You’ll always get the exact product listed and pictured.

If an item is discontinued, we may suggest a substitute on the same page.
If an item has a variant, please make sure you know about the variant you have selected.
The Cart page will always clearly show what you’re ordering.
If the remote control that you are ordering has App Shortcut Keys, these keys may vary.

How can I contact customer support?

You can reach our customer support team by chatting with us using the chat box at the bottom right-hand side of the website or emailing us at help@anderic.com. We're here to help with any questions or concerns you may have!

Having trouble checking out?

If checkout errors occur:

Try again later.

Or call us at 1-855-5-REMOTE to complete your order by phone.

If you didn’t receive a receipt via email, your order wasn’t completed.

If you see a charge but no order confirmation, please:
- Contact Us via Chat
- Call 1-855-573-6683

What is a “Special Order” or “Backorder”?

This means the product is currently out of stock, but you can still go ahead and place an order.

We’ll order the item from our supplier right away.
Once it arrives, we’ll ship it to you quickly.
Often, we dropship the item directly from our vendor, which significantly speeds up delivery.
Most Special Orders ship within 2-14 days. However, this can vary; please call or chat with us for a more accurate estimate.
We’ll email you updates as your order progresses.

Do you ship internationally?

Yes! We ship to many countries, including Canada and Australia.

If your country isn’t listed at checkout, we’re unable to ship there.
Shipping rates and options are shown during checkout.

For details, please visit our Shipping Information page.

What forms of payment do you accept?

We accept:

Mastercard, Visa, American Express, Discover
Apple Pay, Amazon Pay, Google Pay, PayPal, Shop Pay
Check, Money Order for business customers

How long does it take to get my refund?

Once we receive your returned item(s), refunds are processed within one business day.
It can take up to 48 hours for the refund to appear in your account, depending on your bank.
Refunds are issued to the original payment method only.

Do you accept Invoices or Purchase Orders?

Yes! First-time buyers are required to provide a credit card on file with us.

Please call us at 1-855-573-6683 to set up your account.

Is your website secure?

Yes!

Our website uses HTTPS encryption for your safety.
We’re PCI compliant to protect against security threats.
Payments are processed directly by Shop Pay, PayPal, Google Pay, Amazon Pay, or Apple Pay, so we never store your card information.

Unfortunately, we can only recommend the kit shown, as it is the only product known to be compatible. We do not have a compatible remote available for your original receiver unit. You must replace the receiver to match the new remote that comes with the kit, as your original remote is no longer available.

Does my model have a reverse manual switch?

I'm unsure whether your specific fan model includes a reverse switch or where it is located. Some fans need the remote control to change direction. You should find the fan's operating manual. Try searching Google with the fan model number followed by "...operating manual" or "...installation manual."

There was no paperwork in the box. Just a card to go to this site for the manual. I'm having trouble getting the manual.

The QR code on the instruction slip directs you to help center articles. Scan it with your smartphone camera, then click the link to access the instructions. Alternatively, visit help.anderic.com and search for the needed items.

Any available discounts or coupon codes?

We recommend visiting our Promotions page to view all available discounts, coupons, and free gifts. Subscribing to our newsletter will also give you an automatic 10% off coupon.

I never received an email with our confirmation number.

You may have entered your email wrong, or our emails went to your spam folder.

Does the item come with batteries?

No, unless otherwise stated in the product description.